- Failure to have any real, cohesive vision, strategy, projections
- Failure to quickly and decisively reorg the agency
- Failure to quickly implement changes, to which we all agreed
- Failure to hold people accountable in well-defined goals and set those goals for each dept/position
- Failure to consistently generate momentum in agency, accounts, ops, fom
Overall, failure to inspire, to set example, to set game-changing vision
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