Showing posts with label agency life. Show all posts
Showing posts with label agency life. Show all posts

Wednesday, December 14, 2011

I am not your buddy

Here is an email update I just sent to my brother-in-law.


Some context:


In October, I  received a very positive and eager phone call from my brother in law, who has a ton of successful experience in business and marketing. He said my agency has a ton of potential and I should seek investment. With his guidance, I did. But then, this happened....



Hi there

I wanted to keep you in the loop. It's been a very interesting few weeks. 

Essentially, as I mentioned to you when we were last together, our sales cycles have been dragging out and the same with collections. So, it's probably no surprise that I've been spending more and more time focusing on sales to pump our revenue back up. 

As a result I'm putting recruiting investors on the back burner. Honestly, I dont know if I'm going to have a business next year. Things are so up in the air right now. My pipeline is stronger than ever, but I learned that my new biz guy had basically been misleading me in his reports and updates. The problem wasn't that prospects were pushing back too hard, he just wasn't driving the process the way he said he was. 

My big lesson is that I realize that my leadership is too soft. I'm too... nice. In looking into why/how we got here, I can see that people basically took advantage of me, because I come across as their buddy and not their boss. I can see that in other areas of my life and in past work experiences, too. Coming across strong but then not backing it up in any meaningful way, or just being kind of collegial and not holding people (or myself) to important agreements. It surprises me how this has been a blind spot for me for so long, since I've allowed it to become so pervasive.

Like I said, this is a lesson and I am acting on it, but instead of capitalizing on the business opportunity. I have to strengthen the foundations of my leadership and a new team, if we are going to survive and thrive in the ways I've planned. 


Anyway, thanks again for all your input and guidance, always much appreciated!


Eric


Hopefully, I can develop more of a relationship with him as this note implies and hopefully I can embrace better leadership qualities. More on that later ....


Thursday, October 13, 2011

Feelings Managemement

"They have many gifts which they will use to fulfill themselves and those near them, if they are able to remain centered and master the ability of following through."


The above line was pulled from an article on ENFPs (a relevant profile since I only indexed a ONE on "judging". 


Everyone I speak with describes the Myers-Briggs assessment as being easy to trick. They've also described it as reflecting their attitudes and behaviors for certain scenarios. My wife, for example, said she profiled as an INTJ while working for a hard-assed technology company. 


Therefore, if I think of the Myers-Briggs not as a test of personality (which cannot be changed) but as a profile of certain behaviors and attitudes (which can be changed, reinforced, molded, etc.) then the following could  -= should  -  be the recipe for how  I model myself. 


It's said that 80% of executives profile as an ENTJ. Again, I'm sure that plenty are gaming the system, but 80% is too big of a number to ignore. As well, there are many characteristics below that are obviously admirable and effective:


(from http://www.personalitypage.com/html/ENTJ.html)

The Executive


As an ENTJ, your primary mode of living is focused externally, where you deal with things rationally and logically. Your secondary mode is internal, where you take things in primarily via your intuition.


ENTJs are natural born leaders. They live in a world of possibilities where they see all sorts challenges to be surmounted, and they want to be the ones responsible for surmounting them. They have a drive for leadership, which is well-served by their quickness to grasp complexities, their ability to absorb a large amount of impersonal information, and their quick and decisive judgments. They are "take charge" people.
ENTJs are very career-focused, and fit into the corporate world quite naturally. They are constantly scanning their environment for potential problems which they can turn into solutions. They generally see things from a long-range perspective, and are usually successful at identifying plans to turn problems around - especially problems of a corporate nature. ENTJs are usually successful in the business world, because they are so driven to leadership. They're tireless in their efforts on the job, and driven to visualize where an organization is headed. For these reasons, they are natural corporate leaders.
There is not much room for error in the world of the ENTJ. They dislike to see mistakes repeated, and have no patience with inefficiency. They may become quite harsh when their patience is tried in these respects, because they are not naturally tuned in to people's feelings, and more than likely don't believe that they should tailor their judgments in consideration for people's feelings. ENTJs, like many types, have difficulty seeing things from outside their own perspective. Unlike other types, ENTJs naturally have little patience with people who do not see things the same way as the ENTJ. The ENTJ needs to consciously work on recognizing the value of other people's opinions, as well as the value of being sensitive towards people's feelings. In the absence of this awareness, the ENTJ will be a forceful, intimidating and overbearing individual. This may be a real problem for the ENTJ, who may be deprived of important information and collaboration from others. In their personal world, it can make some ENTJs overbearing as spouses or parents.


The ENTJ has a tremendous amount of personal power and presence which will work for them as a force towards achieving their goals. However, this personal power is also an agent of alienation and self-aggrandizement, which the ENTJ would do well to avoid.
ENTJs are very forceful, decisive individuals. They make decisions quickly, and are quick to verbalize their opinions and decisions to the rest of the world. The ENTJ who has not developed their Intuition will make decisions too hastily, without understanding all of the issues and possible solutions. On the other hand, an ENTJ who has not developed their Thinking side will have difficulty applying logic to their insights, and will often make poor decisions. In that case, they may have brilliant ideas and insight into situations, but they may have little skill at determining how to act upon their understanding, or their actions may be inconsistent. An ENTJ who has developed in a generally less than ideal way may become dictatorial and abrasive - intrusively giving orders and direction without a sound reason for doing so, and without consideration for the people involved.


Although ENTJs are not naturally tuned into other people's feelings, these individuals frequently have very strong sentimental streaks. Often these sentiments are very powerful to the ENTJ, although they will likely hide it from general knowledge, believing the feelings to be a weakness. Because the world of feelings and values is not where the ENTJ naturally functions, they may sometimes make value judgments and hold onto submerged emotions which are ill-founded and inappropriate, and will cause them problems - sometimes rather serious problems.


ENTJs love to interact with people. As Extroverts, they're energized and stimulated primarily externally. There's nothing more enjoyable and satisfying to the ENTJ than having a lively, challenging conversation. They especially respect people who are able to stand up to the ENTJ, and argue persuasively for their point of view. There aren't too many people who will do so, however, because the ENTJ is a very forceful and dynamic presence who has a tremendous amount of self-confidence and excellent verbal communication skills. Even the most confident individuals may experience moments of self-doubt when debating a point with an ENTJ.


ENTJs want their home to be beautiful, well-furnished, and efficiently run. They're likely to place much emphasis on their children being well-educated and structured, to desire a congenial and devoted relationship with their spouse. At home, the ENTJ needs to be in charge as much as he or she does in their career. The ENTJ is likely best paired with someone who has a strong self-image, who is also a Thinking type. Because the ENTJ is primarily focused on their careers, some ENTJs have a problem with being constantly absent from home, physically or mentally.


The ENTJ has many gifts which make it possible for them to have a great deal of personal power, if they don't forget to remain balanced in their lives. The are assertive, innovative, long-range thinkers with an excellent ability to translate theories and possibilities into solid plans of action. They are usually tremendously forceful personalities, and have the tools to accomplish whatever goals they set out for.


Thursday, August 04, 2011

HOW TO THINK; HOW TO ACT

I've looked at the patterns I follow in my actions - as well as the implications. The results is a series of insights and thoughts about how I should actually be thinking:

1. Plan out everything - day, project, implications/reactions
2. Emotions and thoughts are but a paper thin veil
3. Nobody gives a shit about how I think/feel
4. People just want my guidance, approval, or to get out of the way.

That means I should be driving the following actions, regularly:
  1. Meditate and work-out (focus on great posture: lyingdown exercises, crunches)
  2. Aggressively seek positive influences
  3. Project a calm, confident mood - even in the face of outrageousness
  4. Be beautiful, generous and gracious
  5. Take good care of all my stuff
  6. BE PREPARED; Take notes for all meetings; recap all meetings
  7. create aggressive goals for all staff; hold them accountable. This is an agency filled with greatness. No exceptions.
  8. Take leadership of my marriage; set context, shared strengths, weaknesses, goals.


Revisiting Rich

Here's something I pulled together for my staff to discuss a few months ago, and it's worth revisiting for my perspective.

For Discussion: Rich V Poor

Our clients are often affluent ($150,000-plus household) and they often sell to or partner with affluent constituencies. The more we focus on the Fortune 500, the more we will run into the affluent. And, since people like working with those who think like them, the following perspectives and demographics can help us better orient ourselves to this market:

Perspectives:

Several popular speakers and authors have outlined differences between the so-called rich, compared with the middle-class and poor. Interestingly, the similarities between the middle-class and the poor are quite pronounced. The rich, however, have an entirely different “operating system”

Please note – I’ve tried to do the best I can in selecting content that resonates with my own experiences and observations – meaning, as an anecdote, it has some truth to it. Much of the information below will come across as “classist” and some of the tone – reflected in copy points pulled from a myriad of credible and popular publications – may come across as biased. I’ve tried to balance that out without mitigating the primary focus of the content. Some of this content is rhetoric and a bit hard to take, but I think this will serve as a very important discussion topic about our individual motivations and perspectives.

As executives, we’ve agreed to think strategically and be responsible for end-outcomes. Yet our tactical histories and personal experiences may foster a limiting mind-set – one that is short-sighted and problem-focused. Perhaps there is a reason why the words “rich” and “executive” often go together. In my research of both perspectives, there are many similarities.

Seven Ways The Rich Differ from the Poor and Middle Class

1. Rich people believe that they create their lives while others believe that life happens to them.

a. They approach decision-making as if they are the ones who is responsible for their lives; they are the ones who is creating their future, not the economy, or others, or luck.

b. On the other hand, poor and middle-class people often rely on excuses and blame on the circumstances. When they failed, they will blame the economy, their boss, their family or anything that did not go according to their wishes.

2. Rich people think and focus on opportunities while poor people focus on obstacles. When you face with problems, what are you focusing on?

a. the poor and middle-class often think how bad the situation is going to be. The rich, however, focus on the solution and think about how you can solve or even turn the situation into opportunity?

4. Rich people dare to dream big, poor people think “Why do you need so much money? You can live a very good lifestyle if you got a job that has a good pay. You don’t need to be a millionaire.”

5. Rich people are committed to their dreams, poor people are just dreaming about their dreams. Yes, this is an obvious one. If you’re not committed to be rich, you can never be rich. How many times have you heard people say that they want to be rich, but they never do anything about it?

This is the mentality of poor people. They will just think about how good it is going to be if they are rich, but they will never do anything about their dreams. They know that they cannot afford a luxury car if they have a low pay job. The thing is, they never do anything to change it.

6. Rich people associate with rich and successful people. Poor people will associate with poor people. Do you have any rich friends? Or all of your friends are poor?

I’m not suggesting that you need to stop making friends with poor people, what I’m suggesting it, try to get to know more about rich people. The more you mix with them, the more you will think like them. And if you think like them, you will start to create amazing results just like them.

If most of your friends are poor and their working salary all are below say, $20,000, you will be having the same range of salary most of the time. However, if you associate with rich people who are making $20,000 in just a day, you will start to see the many more possibilities of what you can accomplish.

7. Rich people good learners while poor people think that they have learned everything in the world. One of the fastest ways to be financially abundance is to learn directly from people who have already achieved this status.

And if you’re not willing to learn, you will never be able to be successful. If you want to get the best pay, you must be the best. And the only way you can be the best is to learn from the best and learn to be the best.

=============

WSJ ArticleBy Robert Frank

Middle-class Americans have always had a conflicted view of the rich. They aspire to wealth, but they often resent the wealthy. And this envy and bitterness seems to have grown in recent years as the economic gap between middle and uppers has widened.

A new Pew Research survey of the middle class, however, sheds some light on the reasons for the divide. (The study was brought to my attention by Andrew Hermann of the Chicago Sun-Times, who wrote a fascinating article on rising wealth.) http://pewsocialtrends.org/2008/04/09/inside-the-middle-class-bad-times-hit-the-good-life/

One finding of the Pew study: Between 1983 and 2004, the median net worth for upper-income families (defined as those who earn 150% of the national median) grew by 123%, while the median net worth for middle-income folks grew 29%.

But the study finds that not just economics but also attitudes may play a strong role in the divide. Specifically, the rich and middle class differ sharply on how the rich are getting rich today. The study found:

· They are split on how the rich got there. Fully 47% of those surveyed say the wealth of the wealthy is mainly the result of having good connections or being born into wealth, while 42% say it’s mainly the result of hard work, ambition and education.

· Those in the upper classes (56%) are more inclined to cite hard work, ambition and education as reasons behind their wealth than are those in the middle (42%) or lower (32%) classes.

· Asked if success in life is determined by forces outside one’s control, the upper class disagreed (69%) more than the middle (62%) or lower (51%) classes.

From www.simplyinvesting.com

Most people will never be rich. Why? Because most people (the middle class) are investing the same way as everyone else, and everyone else is not rich. The middle class are not wealthy, and if you are going to be investing like the middle class then statistically speaking you will never be wealthy. You have to change the way you think and act about investing in order to achieve financial success.

A quick review of some of the wealthiest people in the world will reveal that the most of them did not invest their money like the middle class. A MoneySense magazine article a few years back confirmed that rich people do not buy mutual funds, the majority of them invest on their own.

If you want to be financially free then start to invest like the wealthy. Research their methods and strategies, it's no secret; most of them have written books about how they became wealthy, books like:

- One Up on Wall Street, by Peter Lynch

- The Dividend Connection, by Geraldine Weiss

- The Investment Zoo, by Stephan Jarislowsky

- The New Buffettology, by Mary Buffett

- The Intelligent Investor, by Benjamin Graham

- The Dividend Investor, by Harvey Knowles III

Knowledge allows people to succeed, the rest just copy everyone else and hope for the best (or buy lotto tickets). Spending that little extra time (skip TV for one night or two) to gain the investment knowledge will give you the financial freedom you seek sooner than later.

====================



Article Source: http://EzineArticles.com/6198665

The following chart is from Chapter Three “Hidden Rules Among Classes” in A Framework: Understanding and Working With Students and Adults from Poverty.


Poverty

Middle Class

Wealthy

Possessions

People

Things

One of a kind objects

Money

To be used, spent

To be managed

To be conserved, invested

Food

“Did you have enough?” (Quantity)

“Did you like it?” (Quality)

“Was it presented well” (Presentation)

Clothing

Valued for individual style and expression of personality

Valued for quality and acceptance. Label Important.

Valued for artistic sense and expression. Designer important

Time

Present most important. Decisions made for moment for survival.

Future important. Decisions made against future ramifications.

Traditions and past important. Decisions made based on decorum.

Social Emphasis

Social of inclusion of people they like.

Emphasis on self-governance and self-sufficiency.

Emphasis on social exclusion.

Language

Language is about survival.

Language is about negotiation.

Language is about connections.

Family Structure

Tends to be matriarchal.

Tends to be patriarchal.

Depends on who has the money.

World View

See the world in terms of the local setting.

Sees the world in terms of the national setting.

See the world in terms of an international view.

Driving Force

Survival, relationships and entertainment.

Work and achievement

Financial, political, and social connections





http://www.sagepub.com/upm-data/17446_Gilbert_Chapter_1.pdf :

1. upper class which defines as those with great deal of power who are prestigious and influential especially on the nation's institutions.

2. The second class system is upper middle class that refers to those who enjoy high job with comfortable personal income. Most of them have received post-secondary degrees and they belong to the white collar professions.

3. Lower middle class is the third system that refers to those with college education who usually suffer from the lack of job security. They don't receive proper income

=======


Article Source: http://EzineArticles.com/924658

17 ways the rich differ from the poor and middle class:

1. Rich people believe they create their life, poor people believe that life happens to them.

2. Rich people play the money game to win poor people play the money game to lose.

3. Rich people are committed to being rich poor people want to be rich.

4. Rich people think big poor people think small

5. Rich people focus on opportunity poor people focus on obstacles

6. Rich people admire other rich and successful people, poor people resent successful rich people.

7. Rich people associated with positive successful people poor people associate with negative people.

8. Rich people are willing to promote themselves and their values poor people don't.

9. Rich people are bigger than their problems poor people are smaller than their problems.

10. Rich people are excellent receivers poor people are poor receivers.

11. Rich people choose to get paid based on results poor people chose to get paid based on time.

12. Rich people think both poor people think either or.

13. Rich people focus on their net worth, poor people focus on their working income.

14. Rich people manage their money well; poor people mismanage their money well.

15. Rich people have their money work hard for them; poor people work hard for their money.

16. Rich people act in spite of fear, poor people let fear stop them.

17. Rich people constantly learn and grow; poor people think they know it all.

=====

From another “Seven Differences” article…

No. 5: Watch Small Expenses

Warren Buffett invests in businesses run by managers who obsess over the tiniest costs. He once acquired a company whose owner counted the sheets in rolls of 500-sheet toilet paper to see if he was being cheated (he was). He also admired a friend who painted only the side of his office building that faced the road.


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Tuesday, July 26, 2011

What I think about my performance

Some quick notes:
  • Failure to have any real, cohesive vision, strategy, projections
  • Failure to quickly and decisively reorg the agency
  • Failure to quickly implement changes, to which we all agreed
  • Failure to hold people accountable in well-defined goals and set those goals for each dept/position
  • Failure to consistently generate momentum in agency, accounts, ops, fom
Overall, failure to inspire, to set example, to set game-changing vision

Thursday, July 14, 2011

What It Means To Be Aggressive

I've been thinking a lot more about what it means to be a killer and thinking about the killers in my career and life - and the ones I know work with. I see two big patterns working in reverse of each other:
  1. ambivalence>procrastination>delays>financial misses: everyone can play until the money runs out. And it will.
  2. aggressive is clarity>quick, thorough planning>on-the-fly-optimization/fixes>spin-the-wins and move on.
#2 is all about being quick and thorough but not letting the abstract get in the way of being on time or being successful. It's about being conscious of always winning and moving forward and not letting anything get in the way of that. 'As an agency leader, I was allowing #1 to occur all the time.





Friday, July 08, 2011

I Am (Now) A Killer

Today, I drove out to the western MA location of the agency I run and laid off five of 12 people. Sales are down, costs are up, these people are not working as effectively as we need them to. One, a salesperson, completely fucked us by not performing.

If I didn't take such drastic action we'd probably be out of business in a matter of weeks.

On the ride back, I began thinking about all the times that I was laid off and all the times that I saw my own performance as slow by comparison to "killers" who seemed to wait for no apologies or accommodations in meeting their goals. If I had executed a similar lay-off a month ago, we'd be in better shape now.

But, I waited for something better to happen.

Killers dont compromise. They may collaborate or cajole, but in the spirit of quickly moving things forward. 24 hours ago, I came to the conclusion that I had to take action. Last night, I had built consensus from the team who will remain.

This morning, I delivered the news to everyone. Monday we start fresh.

Today I became a Killer and I'm never going back.