I've always thought that what I do (as in the quality of my deliverables) or what I say (as in the announcements/proclamations I make) are what determine the volume and quality of my relationships.
WRONG
I now (finally) realize that my vibe, as in my tone, expressions, body language, word choice, etc., tell folks who I am. That vibe creates the context for what I say and do.
Now that's something of which to be mindful...
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